We may be near but do not fear. FAQ’s

Following the announcement that London will fall into tier 4 from the morning of Saturday the 20th of December, all our salons are closed.  We will continue to operate our online shop as normal and virtual consultations for colour and skin services and should wish to book future appointments or to respond on any enquiries you may have via email on getmein@pauledmonds.com or call 020 7589 5958 between 9am to 6pm, 7 days a week.

We thank you for continuing to support our salons and our teams and we look forward to seeing you at our salons.

Below are some frequently asked questions that may be useful for you.

 

 

When are you opening?

Currently we will be opening on Wednesday the 3rd of December 2020, and will be open from 8am to 9pm in both our salons. You are still able to book future appointments for both Hair and Beauty Services, should there be any changes we will update our FAQs or contact you should you have made a future appointment that is subsequently affected by any change in government guidelines.

Can I book appointments for the future?

Yes you can book future appointments via email to getmein@pauledmonds.com, our phone lines will continue to be open 7 days a week from 9am to 6pm should you wish to call on 020 7589 5958

Can I book appointments for Facial or Aesthetic services?

Yes you can book future appointments via email to getmein@pauledmonds.com, our phone lines will continue to be open 7 days a week from 9am to 6pm should you wish to call on 020 7589 5958

Are you able to do home visits?

Homes visits are strictly prohibited and illegal under the government guidelines as at 1st of November 2020, should this change we will adapt accordingly and will provide you with a checklist which you will need to complete prior to your appointment and we will require you to confirm your health status.

What can I expect in the salon?

When our salons open from the Wednesday the 3rd of December you will expect the following:

We’ve digested government guidance and absorbed practical learnings from our overseas partners to adapt the way we operate now that our salons are open. Not only have we adopted a number of changes, including adhering to social distancing requirements and reduced capacity, but we’ve also introduced a new way of working which goes beyond government guidance. This ensures that our salons are a safe and secure environment for you and the Paul Edmonds London team at all times.

Our aim is to continue to provide the very best technical expertise, in a luxurious environment, whilst ensuring that you continue to enjoy the experience we’re known for.

The following procedures have been put into place and will be reviewed and updated as restrictions are either increased or eased.

Making an appointment

• Paul Edmonds London salons will only be able to deliver by-appointment services and cannot accommodate walk-in or drop-in services. To make an appointment, please email us at getmein@pauledmonds.com or use our online booking system. We can also accept telephone requests 7 days a week from 9am to 6pm.

 

• Due to the high level of demand for appointments, we’ll be dealing with requests on a first come, first served basis.

 

• We’ve introduced our own safety protocols for social distancing, which includes reducing salon capacity by 50% through the removal of chairs. Our teams will be working longer hours and reduced days within bubbles, to ensure that tracking and isolation protocols can be actioned immediately, should this be required by the government. This means we might not be able to book your preferred colourist and stylist on the same day or at the same location.

 

• For existing colour clients and facial/aesthetic treatments, you’ll be allocated a provisional appointment which will require a virtual consultation to determine the exact service and time required for your visit. This is to mitigate changes on the day, which may cause services to overrun and impact other appointments.

Hours of opening

• We will be open in Knightsbridge and Battersea Power Station, 7 days a week from 8am to 9pm.

 

• Our Battersea Power Station salon will have allocation for long service applications on Mondays and Tuesdays.

Day of your appointment

• You’ll be required to arrive on time for your appointment. If you’re delayed, we may not be able to begin your service and you’ll be fully charged for the lost appointment slot.

 

• If you cancel your appointment with less than 48 hours’ notice or do not show for your appointment, the cost will be fully chargeable.

 

• Please wear a face mask upon arrival. If you don’t have a mask, you can purchase one from us on the day of your appointment.

 

• It’s advised that you come without any additional bags or carriers in order to reduce the reliance on storage.

 

• You’ll be asked to wash/sanitise your hands and answer a checklist when you arrive, for yours and the Paul Edmonds teams’ safety. We also require you to have a contactless temperature check.

 

• Drinks and refreshments will be available and will be served in paper cups. Unfortunately, freshly prepared juices and food won’t be available for the foreseeable future.

Payments

• Although there won’t be an on-site reception team, our front-of-house staff will be available at all times to ensure you have the best experience possible.

 

• We will no longer be accepting cash payments.

 

• Appointments should be paid for prior to your visit. Additional services or retail purchases can be paid for at the end of your appointment, from your seat at the workstation.

 

• Due to reduced capacity, we won’t be able to honour any existing discounts or on-account payments for the foreseeable future. We appreciate your understanding and value your continued support of our teams and salons.

Other changes to be aware of

• We’ll always endeavour to ensure that long services such as hair smoothing, straightening, extensions, colour changes and full head colour will be allocated on the days requested. However, we may need to allocate these services to our long-appointments day, to help reduce your dwell time and contact with other clients.

 

• We’ll provide disposable gowns and towels, or one-use-only gowns and towels, for your appointment. All workstations will be disinfected before you arrive and we’ve implemented specialist COVID-19 disposal for all hygiene products and equipment used (towels, aprons, masks, gowns etc.). We’ll continue to have in-salon housekeeping throughout the day in both salons.

 

• All team members will be wearing PPE, specific work-only clothing and will be sanitising hands prior and during your appointment. You’re also welcome to wear PPE.

 

• Please come to your appointment alone. Due to space restrictions, we won’t be able to accommodate anyone else who would be waiting for you.

 

• Paul Edmonds London is proud to be dog friendly, however at this present time, we’re unable to accommodate animal friends on your appointment day. We’ll continue to review this on an ongoing basis.

 

• There won’t be magazines or newspapers available but please feel free to bring some with you. All we ask is that you keep them with you throughout your appointment.

Home Visits and Vulnerable Clients

• Currently home visit for clients and clients who are vulnerable are NOT available and are illegal under government guidelines as at the 1st of November 2020.

Is your online shop open for me to purchase products or gifts?

Yes you can continue to shop on www.pauledmonds.com , please allow for 72 hours for delivery of your products.

Can I purchase Colour?

We’re offering products to clients who would like to colour their hair at home. Our advice is given on an individual basis — you can reach us by email at info@pauledmonds.com. We’ll arrange a member of our team to contact you and help you through any questions you might have and to provide you with recommendations.

Can I do highlights/balayage on my hair?

We wouldn’t advise trying these technical services yourself. However, if you find that your greys are coming through, please contact us at info@pauledmonds.com or purchase L’Oréal root spray at our online shop.

Can I purchase Shampoo/Skincare still?

Yes, the Paul Edmonds London online shop is still distributing hair care products from Shu Uemura Art of Hair, Skinceuticals, Paul Edmonds London and Heliocare. Please bear with us; our delivery facilities may be running with minor delays due to high demand.

Can I purchase LP, Kerastase or DRZO products online?

All our products are now available online. As ZO Skin Health is a prescribed product line, the website will refer you to a therapist who will be in touch to support you through the purchasing process. If you have any specific enquiries, please email us at info@pauledmonds.com.

I’ve had Gel nails how do I remove them?

Our nail bar is now open. If you’re not quite ready to come back to the salon, you can purchase home kits with instructions on removing your gel nails. Please email info@pauledmonds.com with your request.

I have hair extensions and want to know how to remove them?

. Due to the bespoke nature of hair extensions, we’re offering Facetime consultations to discuss the options available for self-removal. Please email info@pauledmonds.com to find out more.

How can I be updated with new information?

The best way is to sign up to the Paul Edmonds London newsletter, where we will share with you important news on hair tips, product recommendations and operational updates